Best remote access software in 2024

The Ultimate Top of the Remote Access Software for Business

Contents

FlexiHub

For Business

Business Plan

Olga Weis Last updated Oct 25, 2023

Amid the current situation, we're all getting accustomed to teleworking and social distancing so remote operation tools become one of our basic day-to-day necessities. No wonder remote access software apps keep flooding onto the market. And you’ll have to dig through mountains of information so you can weigh up the pros and cons of each app to compare and pick the perfect match for your business. Well, not really, because we did it for you. In this article, you’ll find a brief remote access software review with all the yeas and nays, plus, answers to frequently asked questions on the subject.

What is the best remote access software?

Here is a top-10 remote access software list you’ll surely find one for your liking:

1. HelpWire

HelpWire is perfect for individuals and small to medium organizations who are searching for dependable and effective remote access software. It can run on Windows and Mac platforms, provides safe remote desktop service, and utilizes enterprise-grade encryption to guard every session.

Moreover, this remote access solution encompasses several optimized features. There's support chat, file transfer, and the ability to access a client's multiple remote desktops all at once.

Aye vote:

Easy-to-use interface
Key remote desktop tools
Affordable software

Nay vote:

No support for mobile devices
Can’t record sessions

2. FlexiHub for Business

FlexiHub for Business is rightly seen as one of the most adaptable tools for remote customer support, and also for diagnostics, repairs, and remote maintenance of any USB-based peripherals, including industry-specific equipment. The best thing about this solution is it’s totally customizable, starting from the number of connections all the way to the user's interface. And it’s one of the most secure remote access software tools too.

Aye vote:

It’s extremely easy to set up and use;
Fail-safe performance over all distances;
Unlimited number of connections;
Pay-as-you-go billing so you never pay for what you aren’t using;
The highest level of data protection.

Nay vote:

It’s not free.

3. RemotePC

RemotePC is a popular remote desktop software tool with a handy web-based interface that works via cloud technology. This app is considered secure so it can be good enough for a small-scale business. Using RemotePC, you can manage the files on a remote machine, transfer those files and send out print jobs. For added convenience, this app has an embedded voice chat and a whiteboard feature.

Aye vote:

It’s accessible via the Web;
Has a very lightweight client;
Session record feature.

Nay vote:

Dilly-dally set up;
Random connection faults;
Pretty crippled Web version.

4. Zoho Assist

Zoho Assist is another cloud-based remote support/access app well-loved amongst IT managers and tech support specialists. Through this app, you can perform on-demand customer support sessions through the Internet. Zoho Assist will work for almost any device type. Plus, it has a very handy Wake on LAN feature you can use to turn on sleeping or powered-off remote machines.

Aye vote:

It’s easy to use;
Breach notification feature;
Some free cloud storage space as a nice bonus.

Nay vote:

All the good stuff only available in higher-priced plans;
No remote print for non-Windows machines;
Screen sharing is for Chromebooks only.

5. Splashtop Remote Support

Splashtop Remote Support tool is promoted as an endpoint management software for modular self-protection systems. It’s deemed to be among the most secure remote access software solutions on the market that has lots of very useful features like Scheduled reboot, Event Logs, and even the Splashtop Streamer installer for easy installation on multiple machines at one go.

Aye vote:

As many technicians and/or concurrent sessions as you need;
No forced upgrades;
In most cases, it won’t slow down your system.

Nay vote:

Is a very expensive app;
Minimal subscription term is a year;
Known audio lag issues.

6. Parallels Access Business Edition

Parallels Access is a minimalistic lightweight app originally designed for accessing remote machines from a tablet. Sure thing, you can use this app on your smartphone too, with some finger gymnastics involved (as the phone screen is much smaller). With this app, you can search, view, and open files on a remote PS, save them to cloud storage, and share them with your colleagues. Plus, you can run apps from a remote PC on your mobile device.

Aye vote:

User-friendly interface;
Works both over the Internet and 3G networks.

Nay vote:

Overly minimalistic and missing some important features;
Not that safe;
Only shows reduced mobile versions of the apps.

7. LogMeIn Pro

LogMeIn Pro is yet another very popular cloud-based remote desktop access app. It’s definitely not on the cheap side yet has much to offer for that money. As a bonus, you'll get 1Tb storage, LogMeIn Antivirus, a secure LastPass password vault, and the Patch Management tool. Could be a nice package deal for those who can’t be bothered with going out of their way to find cheaper options.

Aye vote:

It’s feature-packed to the teeth;
Decent data security level;
Multi-monitor display.

Nay vote:

Expensive;
Paying for stuff you won’t ever use;
Can really slow your system down.

8. Connectwise Control

ConnectWise Control is a highly specialized remote access app primarily targeted at tech support technicians. It’s packed with advanced searching, grouping, and reporting features, and has a very helpful automated alert system for early problem detection. Plus, it logs all session activity so it’ll be really easy to track down every security breach and data misuse.

Aye vote:

Lots of useful features;
Mass installation option;
Good threat protection toolset.

Nay vote:

It’s cheap at half the price;
Laggy user interface;
Confusing official webpage.

9. TeamViewer

TeamViewer is a powerful remote access app with good cross-platform connectivity well-known for its free version for personal use. The app’s paid version for businesses will cost you a pretty penny, yet brings to the table some really handy tools like IOS screen sharing, mass deployment, and device access reporting. Plus, you can integrate TeamViewer with some other popular business apps, e.g. SalesForce.

Aye vote:

User-friendly interface;
Fast operation;
“headless” device support.

Nay vote:

Can view only one remote system at a time;
Won’t work for sharing big files;
Poor version compatibility.

10. Iperius Remote Pro

Iperius Remote is a very lightweight remote desktop access software with a pretty much worthless free version as they've saved all the goodies for a Pro one. So if you need more than one connection at a time with no file transfer whatsoever, you’ll have to pick up the check. To sweeten the deal, Iperius Remote Pro offers you very detailed statistical data on every connection, shared address book, and list of connected clients.

Aye vote:

Multiple simultaneous connections;
Free updates;
No installation needed.

Nay vote:

Can view only one remote system at a time;
Known issues with reconnection algorithms;
Won’t work for Linux machines.

Remote Support Software Comparison Table

Let’s see and compare the TOP list of Remote Support Software solutions. In this chart, we put together all competitors and explored all the best they can give.

Platform

Windows
macOS

Windows
Linux
Mac
Android

Windows
Mac

Windows
Linux
Mac
Android
iOS

Windows
Mac
Android
iOS

Android
Windows
Mac

Windows
Mac

Windows
Linux
Mac
Android
iOS

Windows
Android
iOS

Security

SSL, AES-256, 2FA, WSS and HTTPS

2048-bit SSL
Login tokens
Device Lock

Personal Key
TLSv1.2 AES-256

SSL
AES-256

2-factor authentication
TLS
AES-256

N/A

PasswordAES-256

AES-256
2-factor authentication

TeamViewer ID
4096-bit RSA

Password SSL

Communication

Chat

FlexiChat

Online messages
Whiteboard

Text chat

N/A

Text chat

Direct file transfer

Yes

Multi-platform

Yes

While labeling

Yes

N/A

Yes

N/A

Yes

Commercial use

Yes

N/A

Yes

Free trial

Free

30 days

15 days

7 days

16 days

14 days

7 days

14 days

N/A

Other

Client management

Private tunnel server

Remote printing

Self-service portal

Streamer Installer

S Pen Support

1TB storage

Advanced reporting system

VPN alternative

N/A

Supported platforms

Server-side:	✓ Windows ✓ Linux ✓ macOS ✓ Android	✓ Windows ✓ Linux	✓ Windows ✓ Linux ✓ macOS ✓ Android	✓ Windows ✓ Linux	✓ Windows ✓ Linux ✓ macOS ✓ Android	✓ Windows ✓ Linux ✓ macOS ✓ Android
Client-side:	✓ Windows ✓ Linux ✓ macOS	✓ Windows ✓ Linux	✓ Windows ✓ Linux ✓ macOS	✓ Windows ✓ Linux	✓ Windows ✓ Linux ✓ macOS	✓ Windows ✓ Linux ✓ macOS

Firmware for microcontrollers

Raspberry (upon request)

N/A

Raspberry routers NAS (QNAP, Synology, etc.)

N/A

Security

Lock for device access control

Access control list

Scripts for access control

N/A

Server-side password

Sharing Rules

Encryption

2048-bit SSL

N/A

SSL

N/A

SSL

RDP support

N/A

Yes

N/A

COM-port devices support

Windows only

N/A

Remote access software known issues and practice

Sure enough, one article can’t possibly cover all the great remote access apps with their unique features. Yet, even the aforementioned ten is enough to develop some sort of a conviction on what the main purpose of these tools is and what problems are lurking in wait for their users.

FlexiHub

4.8 Rank based on 386+ Reviews

FlexiHub for Business

While remote access software can really do good for your business by providing your employees with offsite device access, remote tech support, and much more, you need to consider its safety, flexibility, function capabilities, sharing options, and prices.

For instance, FlexiHub fits every criteria: it’s totally secure (thanks to the many-level data protection), is the most flexible of them all (can be customized all the way through), is packed with the most efficient and powerful features, allows you to share files with ease, and won’t drain your budget dry.

Frequently Asked Questions

What is remote access software?

In a nutshell, it’s an app you can use to access files and/or apps stored on a PC from another machine over a distance. Usually, it’s done via the Internet, but some mobile apps can also use 4G.

What does remote access software allow you to do?

Just about anything you could do while sitting in front of a remote machine directly. You can run any app, manage all the files, send out a print job, view video from a camera, share a presentation, etc.

Plus, your tech support team can use a remote access app to maintain, update, or repair any of your devices without having to travel all the way to the worksite.

What is the best remote access software on the market?

Well, there is no universal solution out there, so you’ll have to do at least a minimal comparative analysis to pick a perfect tool for your specific business scenario. Though, the main thing to look at is safety. Remember: a poorly protected remote connection is a wide-open door for bad guys.

Which remote access app will fit my needs best?

Here is the easiest way to avoid a mistake while choosing your new remote access app: mind the safety (the more advanced data protection — the better), and don’t lap up «freeware» offers (the mass of those freebies are in fact camouflaged malware).